Step by step instructions for card payments:
For long-term bookings, the first instalment is paid upfront, with subsequent instalments due at the beginning of each month. For instance, should you make a booking on the 25th of May for your child to attend from the 1st of June to the end of the school year, the total will be divided by 3, with the first instalment to be paid straight away (you have 2 hours to confirm the booking), and subsequent instalments due at the beginning of June and July. Instalments will always be allocated so that the last payment is taken a minimum of 18 days before the last date booked.
Should you make a one-off booking, whether that is for one day or for any period less than a month, the full amount is payable upfront to confirm the booking.
There is also an option to book further in advance, for instance if you’d like to make a booking now to secure a place for your child in September. In this instance you’ll pay a £10 deposit upfront, with the remainder divided into instalments. Your first instalment will be due at the beginning of the month before your start date, with subsequent instalments due at the beginning of each month, with the last payment being taken no later than 18 days from the last date booked. This option is only available for card payment bookings made at least 2 months in advance.
When paying all or part of the booking by card for the first time, you will need to enter card holder details for security reasons. Future card payments will be processed automatically, and you will be notified via email 5 days before each payment is due, as well as receiving a reminder when your card is due to expire. Your card details will be securely stored and more details regarding this can be provided on request.
Step by step instructions for Childcare Vouchers:
For childcare vouchers, you can book as normal, go to checkout and if you’d like to make a one-off payment, click ‘pay by childcare voucher’, select your childcare provider, enter the full amount, click on ‘apply’, then accept the T&C’s and submit booking. If you would like to pay in instalments, which option is only available for bookings longer than a month, the procedure is slightly different. When you get to the checkout, accept the T&C’s, then click ‘payment plan’. On the next screen you can choose ‘childcare voucher’ and you can also choose ‘card instalment’ should you wish to use both methods. Complete all the boxes on the next screen and the system will calculate your instalments, which you’ll see on the next screen. Click ‘next’ and ‘submit’ to complete your booking. Vouchers are payable by the 7th of each month.
Step by step instructions for cancellations:
Parents can now cancel their own bookings when needed without having to email support. To do this, go to ‘bookings’, view the relevant booking, choose ‘amend dates’, review / change all the fields marked with a red asterisk, click on ‘view dates’, then ‘cancel all dates’ at the bottom of the next screen. Give your reason and click the acknowledgement box, confirm, and submit. Credit will be generated for all dates except for the notice period. Please note that due to the current situation we have limited places available. For this reason, our notice period for cancellations is now 7 days.
**If you are cancelling at very short notice, such as for the same day, please also phone the office**
Bookings and overdue balances
Please note that it is imperative that you book online in advance, or we will NOT be able to pick your child up from school. Bookings can be made up to 6 hours before the session starts. Bookings for breakfast and holiday club are just as important, as this allows us to ensure an adequate staff to child ratio, including adhering to Ofsted requirements of sufficient staff having the required level of qualification. Should you experience any problems during booking, please use the Help option at the top of the screen in the first instance. This will take you to a user-friendly screen with different categories to choose from.
Please be aware that an overdue balance on your account will mean that the system won’t allow you to book online. If you have any questions relating to booking online or about your account, please feel free to contact Linda at firstname.lastname@example.org or on 07940845304.