Frequently Asked Questions
Does the booking service affect how I pay?
No, you continue to pay in the usual way. Either bank transfer, cash or cheque. If you make a booking longer than 30 days, you can select the 'standing order' option, and it will automatically break down your total payments due into monthly instalments. All monthly amounts are due on the 20th of each month.
Does my booking guarantee my space?
We can't guarantee every booking as we are limited in certain schools that required our vehicles to drop off and collect children. In saying this, we will always make every effort to ensure your children are accommodated.
Do I need to add all information about my child account online?
Yes, all information about your child must be kept up-to-date via your online account. These include dietary needs, allergies, medical information, emergency contact details, and other general information.
Can I make a booking over the phone?
All bookings need to be made via your online account or via email: support@faceskidsclub.co.uk
Do I get a discount for booking more than one child in?
Yes, you get a 4% sibling discount.
Do I get a discount for booking a full week
Yes, we offer an 8% discount for booking 5 consecutive days.
Are there any charges for a late notice booking?
Any bookings for holiday club and after school club need to be made within 48 hours. Any bookings made within this time period incurs an additional late booking fee of £5. Late bookings for breakfast club incur a £2 charge.